1. Information we process
When you use Sign in with Apple, we receive an Apple identity identifier and any name or email you choose to provide. To generate images, we process selected photos, the chosen Skill, request details, task status, and results. We also process installation identifiers, purchases, favorites, device and app information, errors, and support messages needed to operate and protect the service. Feedback never automatically includes your photos.
2. How we use information
We use information to generate and privately store images, restore private works and favorites, calculate free use and credits, prevent abuse, diagnose problems, respond to support, meet legal duties, and resolve disputes. We use aggregate App Store Connect statistics rather than PicNow user-level growth tracking. We do not sell personal information, use it for third-party targeted advertising, or publish user content.
3. Private storage and iCloud
Generated results are saved locally and, when iCloud is available, in the private CloudKit database of your iCloud account. PicNow also stores task records and generated results on its service so authorized devices can restore them. Private works are not exposed through public profiles or public links. Session tokens, credit ledgers, and original input photos are not copied to iCloud.
4. Service providers and disclosure
With your explicit permission before upload, selected photos (which may include faces) and generation instructions are sent through PicNow to the third-party AI service RivaRouter (newapi.rivarouter.com) to generate images. You can withdraw permission in Settings > Data & Privacy > AI photo processing; this stops future uploads and does not undo completed processing. Cloud storage, identity, payment, and hosting providers process the data necessary for their functions. We do not share data as a commercial sale. We may disclose necessary information when legally required or to protect users and resolve infringement or safety issues. Material new analytics, advertising, or cross-border arrangements will be disclosed before use where required.
5. Retention
Input images are generally retained for seven days after the related task finishes and are then deleted or de-identified. Generated results and task records remain until you delete the work. Support and purchase records are kept only for the reasonable period needed for support, security, finance, disputes, or law.
6. Your choices and rights
You can delete your account in Settings > Data & Privacy > Delete account after verifying your identity again. This deletes service data, works, favorites, and remaining credits; iCloud image deletion is retried when iCloud becomes available. Account deletion does not cancel Apple subscriptions. You can delete individual works in the app and manage subscriptions in your Apple account settings. You may request access, correction, deletion, withdrawal of consent, or an explanation through Help & Feedback. Withdrawal does not affect processing lawfully completed before it.
7. Children
If you are below the minimum age under applicable law, use PicNow only with a parent or guardian’s consent and guidance. We do not knowingly collect personal information from children below that age. Contact us if you believe this has happened.
8. Security, updates, and contact
We use access controls, protected transmission, and least-privilege practices, but no internet service can guarantee absolute security. We will give reasonable notice of material policy changes. For privacy requests or complaints, use Help & Feedback in the PicNow app or visit the support page.